Technical Support

Tips on troubleshooting, bug reporting, and feature requests

10 articles

Articles

How to contact technical support for help?
When facing an issue with your FixyTrade account, including integrations, trades, billing, and account, sometimes you can feel lost.

Change your email and password
You can change your email or password at any time. Change your password To change your password: 1. In the lower-left corner, click Settings.

Share your feedback with FixyTrade
Have an idea for improving FixyTrade or some feedback you want to share?
Roadmap, Changelog
We are constantly working to add new features, improve functionalities and make your experience with FixyTrade smoother and simpler.

Reporting bugs in FixyTrade
If you're experiencing a bug in FixyTrade, you can report it directly to our team using this form!
Bug Submission - Next Level Tips!
Bug reports are one of the most powerful tools that we rely on to improve our product and make sure that you receive the best tool possible!

My past trading data is not imported
Unfortunately, not all trading platforms allow us to retrieve all of your past trading data.
My notes are automatically deleted
If your notes are automatically deleted, there is a good chance that the use of a browser extension is the main cause.
My trades are not synchronizing
Although you have perfectly followed the process of integrating your trading account with FixyTrade, there can be many reasons why your trades are not…
My account displays "Synchronization Error"
Although you have perfectly followed the process of integrating your trading account with FixyTrade, there can be many reasons why your account displays…

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